Support ticket to kb

name: support-ticket-to-kb
description: "Turns solved support tickets into help centre articles and updates the macros."
inputs:
  - "solved tickets"
steps:
  - id: 1
    name: "Group"
    do: "Group tickets by problem."
  - id: 2
    name: "Pick"
    do: "Pick the most frequent unsolved-in-docs problems."
  - id: 3
    name: "Write"
    do: "Write a help article for each."
  - id: 4
    name: "Macro"
    do: "Write a short reply that links the article."
output: "New help articles and reply macros."

How to use it

1. Copy or download the file.
2. Give it to your AI assistant with your inputs, or follow the steps yourself.
3. Check the result of each step before moving to the next.

Try it

Create articles from last month's tickets.

Copy prompt