name: support-ticket-to-kb
description: "Turns solved support tickets into help centre articles and updates the macros."
inputs:
  - "solved tickets"
steps:
  - id: 1
    name: "Group"
    do: "Group tickets by problem."
  - id: 2
    name: "Pick"
    do: "Pick the most frequent unsolved-in-docs problems."
  - id: 3
    name: "Write"
    do: "Write a help article for each."
  - id: 4
    name: "Macro"
    do: "Write a short reply that links the article."
output: "New help articles and reply macros."