---
name: knowledge-base-article
description: "Writes a help centre article from a support issue: symptom, cause, steps and when to contact support. Use to reduce tickets."
---

# Knowledge base article

People search with the symptom, not the cause.

## How to work

1. Title it with the problem in customer words.
2. Describe the symptom.
3. Explain the cause briefly.
4. Write numbered steps to fix.
5. Add what to do if it still fails.

## Rules

- Test the steps.
- Screenshots only where they help.

## Output

A help article.